Privacy Policy

Last updated June 16th, 2025

Privacy Policy (Virginia, West Virginia, Washington DC)

At Francis Wellness Services LLC, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and your rights regarding your personal data.

1. Information We Collect

We collect personal information to provide services, process transactions, and communicate with you effectively. The types of personal information we collect may include:

  • Personal Identifiable Information (PII): Your name, address, email, phone number, and emergency contact details.

  • Health Information: Personal health details, medical history, therapy records, and treatment plans.

  • Financial Information: Billing details and insurance information (if applicable).

  • Website Usage Data: Information gathered from cookies, web analytics tools, and other tracking technologies (for improving our website and services).

2. How We Use Your Information

We use the information collected for the following purposes:

  • To provide therapy and mental health services.

  • To process payments and insurance claims.

  • To communicate with you regarding your appointments, billing, and treatment plans.

  • To improve our website and services.

3. Sharing of Information

We respect your confidentiality. However, we may share your information under the following circumstances:

  • With Your Consent: We may share your information if you give us written consent, such as sharing records with another healthcare provider.

  • For Legal or Emergency Purposes: As required by law, we may disclose information without your consent in situations such as mandatory reporting of abuse, suicidal ideation, or court orders.

  • Third-Party Service Providers: We may share your information with trusted third parties who help us run our services (e.g., payment processors, scheduling software, etc.), who are obligated to protect your data.

4. Security

We take reasonable steps to protect your personal and health information by using encryption, secure servers, and other safeguards. However, please understand that no data transmission over the internet is entirely secure, and we cannot guarantee complete security.

5. Your Rights

As a client, you have the following rights regarding your personal and health information:

  • Access: You can request to access your health records.

  • Correction: You can request corrections to any inaccuracies in your health records.

  • Confidentiality: You can limit who we share your information with.

  • Withdrawal of Consent: You can withdraw consent for us to use or share your information, subject to limitations imposed by law.

6. Compliance with HIPAA and State Laws

We comply with the Health Insurance Portability and Accountability Act (HIPAA) to protect your privacy and health information. In addition, we comply with privacy laws specific to Virginia, West Virginia, and Washington DC that regulate the use and disclosure of health data.

7. Contact Us

If you have questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us at:

Francis Wellness Services LLC

17337 Pickwick Dr Ste D

Purcellville VA, 20132

carissa@franciswellness.com